FAQ

Frequently Asked Questions

Shipping & Delivery

  • How fast is shipping? We ship most orders within 24 hours. Standard shipping typically arrives in 7-10 business days. Please note that shipping times are estimates and may be subject to delays due to factors outside our control, including carrier delays, high order volumes, weather conditions, or third-party vendor processing times.
  • Do you offer free shipping? Yes! We offer free shipping on all orders.
  • Can I track my order? Absolutely! You'll receive a tracking number via email as soon as your order ships. You can use it to monitor your delivery in real-time.
  • Do you ship internationally? Currently, we ship to the United States only. We're working on expanding internationally soon!

Returns & Refunds

  • What's your return policy? We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, simply return it for a full refund—no questions asked.
  • How do I return an item? Visit our Return Policy page for step-by-step instructions. We'll provide you with a prepaid return label.
  • How long does a refund take? Once we receive your return, refunds are processed within 5-7 business days.

Products & Quality

  • Are your products eco-friendly? Many of our products are made with sustainable materials. Check individual product descriptions for eco-friendly certifications.
  • What if a product arrives damaged? Contact us immediately at support@hauselivingshop.com with photos. We'll replace it or issue a refund right away.
  • Do you offer warranties? No, we offer a 30 day money back guarantee. 

Orders & Accounts

  • Do I need to create an account to order? No! You can checkout as a guest. Creating an account is optional but helps you track orders and save favorites.
  • Can I modify my order after placing it? If you contact us within 2 hours of placing your order, we may be able to make changes. Email us immediately!
  • What payment methods do you accept? We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Customer Support

  • How do I contact customer support? Email us at hello@hauselivingshop.com for support or message us on our home page www.hauselivingshop.com. We typically respond within 24 hours.
  • Do you have a phone number? Currently, we support customers via email. We're working on adding phone support soon!