FAQ

Frequently Asked Questions

Shipping & Delivery

  • How fast is shipping? We ship most orders within 24 hours. Standard shipping typically arrives in 5-7 business days. Express shipping options are available at checkout.
  • Do you offer free shipping? Yes! We offer free shipping on orders over $50. Orders under $50 have a flat shipping rate of $4.99.
  • Can I track my order? Absolutely! You'll receive a tracking number via email as soon as your order ships. You can use it to monitor your delivery in real-time.
  • Do you ship internationally? Currently, we ship to the United States only. We're working on expanding internationally soon!

Returns & Refunds

  • What's your return policy? We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, simply return it for a full refund—no questions asked.
  • How do I return an item? Visit our Return Policy page for step-by-step instructions. We'll provide you with a prepaid return label.
  • How long does a refund take? Once we receive your return, refunds are processed within 5-7 business days.

Products & Quality

  • Are your products eco-friendly? Many of our products are made with sustainable materials. Check individual product descriptions for eco-friendly certifications.
  • What if a product arrives damaged? Contact us immediately at support@hauseliving.org with photos. We'll replace it or issue a refund right away.
  • Do you offer warranties? Most of our products come with a 1-year manufacturer's warranty. Details are included with your order.

Orders & Accounts

  • Do I need to create an account to order? No! You can checkout as a guest. Creating an account is optional but helps you track orders and save favorites.
  • Can I modify my order after placing it? If you contact us within 2 hours of placing your order, we may be able to make changes. Email us immediately!
  • What payment methods do you accept? We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Customer Support

  • How do I contact customer support? Email us at support@hauseliving.org or use our Contact page. We typically respond within 24 hours.
  • Do you have a phone number? Currently, we support customers via email. We're working on adding phone support soon!